Returns & Replacements
The JOCK Poppers website accepts unwanted items for refund or exchange for up to 30 days. These products must be unopened, unused or unworn as appropriate.
Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification.
PLEASE CONTACT US BEFORE ANY RETURNS ARE SENT. If a returns is agreed, please download the JOCK RETURNS FORM, print it off and include in your returns. This will ensure your return is processed as efficiently as possible.
Please also ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting. Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.
Refunds will be issued within 5 working days of receipt of your return to the account you paid from.
Some consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:
- Room Aromas
The above returns policy is only valid for purchases made through the JOCK Poppers website and does not include sales at and JOCK events. Please contact JOCK PARTY UK if you require more information on event purchase returns.